Frequently Asked Questions

Here are answers to some of our most frequently asked questions. If still have questions, contact one of our representatives and we’ll be able to help!

HOTEL QUESTIONS

Yes, credit cards are accepted – Visa, MasterCard and American Express.

Yes, and it’s free. But internet speeds in the Galapagos Islands are slow, so best for email and social media, not for streaming films.

You are welcome to book your own flights. If you are booking a package, we recommend we book the flights to ensure the operation goes smoothly.

Galapagos Habitat is closest to Baltra Island airport (GPS). If you fly to San Cristóbal Island from the Ecuadorian mainland, you will need to take a speed boat-shuttle that connects with Puerto Ayora.

We are located on the south side of Santa Cruz Island, in Puerto Ayora. Puerto Ayora is about 1 hour from the airport of Baltra. We are located on Avenida Charles Darwin, the waterfront road.

We can organize transfers (with guides) from or to Baltra airport for you. You can also make your own way, by taking the public bus from the airport to the Itabaca Channel, crossing the channel aboard the ferry, and then taking a public bus or pick up truck from the Channel to the port. The journey takes about 1 hour in total.

Yes, we are delighted to welcome families with children at the hotel.

No, all flights to and from the Galapagos connect with either Quito or Guayaquil on the Ecuadorian mainland. There are direct flights from both cities, and from Quito some flights stop in Guayaquil briefly en route.

Every day from 6 AM to midnight.

We regret that we don’t.

BOAT TRIPS

Aboard Windrose, you’ll have the opportunity to visit a number of uninhabited islands close to Santa Cruz. The exact island will depend on the day of your visit, since our visits are strictly regulated by the National Park. Islands we visit include: Bartolomé, North Seymour, South Plaza, Santa Fe, Chinese Hat, Bachas, Dragon Hill, and Sullivan Bay.

Wetsuits are not included. We charge $10 per person per day for hire.

They are shorty and yes, we have children’s sizes.

There is no internet connection on board. If passengers have data roaming plans, they can connect to cell signals when on or close to the larger islands like Santa Cruz.

Gratuities are a very personal matter, highly dependent on the service received, experience enjoyed and client’s satisfaction. Our suggestions are as follows:
Crew: $12 – 15 per day – per person
Guide: $18 – 20 per day – per person

We are very happy to have children on board and have children’s lifejackets for the dinghy rides. We kindly request parents sign a release.

We offer three different menus. We are able to cater for special dietary requirements. Please let us know of your requirements.

We offer free water, tea and coffee. Soft and alcoholic drinks are not included but they can be purchased at the bar.

We allow clients to bring one bottle of liquor or wine per couple.

The corkage fee is $ 20 per bottle.

Smoking is not allowed on board Windrose or on islands within the National Park.

We have both 110 V and 220 V outlets. However, Ecuador uses 110 V, two-flat US-style plugs.

Yes, we offer towels without charge.

GENERAL GALAPAGOS FAQ

Ecuador uses the US dollar.

Max 23 kg (50 lb) per person (1 piece) and one more regular size carry-on bag of 8 kg (18 lb) allowed.

Yes, extremely. We are right on the Equator. Even on a cloudy day, you can easily get burnt. Best to use plenty of sunblock, sunhats, sunglasses and long-sleeved shirts/T-shirts.

The National Park rules warn against the use of flashes on phones and cameras.

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